Delivery and Return Terms
Our Delivery and Return Policy
Delivery Terms
Order Confirmation: Once your order has been successfully completed, our system will automatically send you an order confirmation email.
Delivery Time: Your orders are handed over to the carrier within 1–3 business days at the latest after payment confirmation. Delivery time may vary depending on your location and the carrier’s workload.
Delivery Area: We deliver to all regions of Turkey. We do not currently offer international shipping.
Shipment Tracking: When your order is shipped, the tracking number is sent to your email address or mobile phone. You can use this number to track the status of your shipment on the carrier’s website.
Return Terms
Right of Return: You may return your order within 14 days of the date you received it, without giving any reason.
Return Conditions:
Products to be returned must be:
- In their original packaging,
- Unused, undamaged and in resalable condition,
- Sent together with the invoice and the return form.
Return Process:
- Send your return request by email to info@giamare.com .
- Hand the product over to our contracted carrier free of charge using the return shipping label that will be sent to you.
Return Shipping Fee: The shipping fee for all returns is covered by our company.
Refund of the Purchase Price: Once the product reaches us and the necessary checks have been made, a refund is issued to the payment method used for the order within 7 business days at the latest.
Damaged and Incomplete Deliveries
Damaged Products: If your product is delivered damaged, please have a damage report drawn up together with the courier at the time of delivery and let us know as soon as possible.
Missing or Incorrect Products: If your order contains missing or incorrect products, please report it within 7 days of the delivery date to info@giamare.com . The necessary corrections will be made promptly.
Contact
For any questions about delivery and return processes, you can contact us at info@giamare.com .